Errors When Sending to Accounting

The sending failed. The message often comes from the opposing party and is usually unclear. Here are the most common cases translated into plain language.

Connection Expired

Access to accounting has a limited validity period. The solution is to reconnect in the settings; nothing will be lost. You will notice this when everything fails, including documents that used to go through. Bulk sending will stop at that moment.

Document Is Not an Invoice

Credit notes, advance invoices, or any other types cannot be sent to a foreign accounting system — these are considered different entities and would be incorrectly accounted for as invoices. Download the document as a file and import it manually. Only Fakturoid can handle receipts.

VAT Rate

The target program has its own rate list and did not find the value from the document in it, typically with a non-taxable entity. The message will offer to resend the document with a zero rate; otherwise, correct the rate on the document or add it in the accounting system.

Counterparty Not Created

The target service refused to create the supplier — usually due to a missing or invalid IČO (Company Identification Number). Add it to the document and send it again. The counterparty created during the unsuccessful attempt will be cleared, so half records will not remain in the list.

Duplicity

The document already exists in the accounting system; the message will indicate this and nothing will be created. Either someone created it manually, or you have already sent it earlier. If someone wants to create it again intentionally, click on Create Anyway.

Missing Exchange Rate

The document is in a different currency than the one in which you run your business, and we do not yet have the ČNB (Czech National Bank) exchange rate for the document date. The exchange rate list is published on workdays in the afternoon and will be downloaded within an hour; try again later.

Missing Account or Item

QuickBooks needs an expense account or price list item to attach the lines. If none exists in your account, we will not send the document — create it in QuickBooks.

Call Limit

The accounting program has a ceiling on the number of calls per month or per minute. Before bulk sending to Fakturoid, we ask how many remain, and we will not initiate the batch if it won't fit. For an individual document, wait and try again.

Service-Side Error

Status codes 500 and above indicate a problem on the opposing party’s side. Try again in a moment. If it takes longer than an hour, check the status page of the relevant provider.