Email Notifications
When something happens in your account that you should know about, even when you are not in the app, a notification will be sent to your account email. Each time there is a reason for it, not with every subsequent event. The email contains a button that leads directly to where you can take action.
| Notification | When it arrives | Again until |
|---|---|---|
| Running low on credits | balance drops below one-tenth of the monthly allocation of your plan | credits rise again after top-up or renewal |
| Out of credits | balance drops to zero and new documents are rejected | credits rise again after top-up or renewal |
| Documents nearing deletion | a week before the retention period for the documents expires retention period | for other documents |
| API key nearing expiration | two weeks before the key expires | for the next key |
| Integration with accounting has stopped working | bulk submission hits expired or revoked access | after new integration or submission that passes |
| Webhook delivery failure | document result does not arrive after all attempts, approximately after four and a half hours | after the first successful delivery |
| Email from unauthorized sender | mail from an address not among the allowed ones comes to the inbox | from a new sender, at most once per day |
| Invitation to folder received | guest accepts the invitation to your folder for the first time | for the next invitation |
| New API key | an API key is created in the account | for the next key |
| Webhook address changed | you save a new webhook address | for the next change |
Notifications about documents from unauthorized senders come at most once a day. If the inbox address leaked to spammers, otherwise each one would mean an email. All rejected emails can be found in the activity.
The last two notifications are security-related. The API key and webhook allow access to document data for someone outside the application. If these are changed by someone other than you, for example with a stolen login, you will be informed immediately.
Turning Off
Notifications cannot be turned off. They are operational and security messages related to the account, sent only when there is a reason and once. A regular overview is the morning summary, which can be turned off.
Notifications are sent from the address [email protected]. No one reads replies to it.